Automate your front desk with CureMD’s AI Virtual Medical Receptionist. Handle scheduling, intake, refills, and payments 24/7 with no extra staff.
Automate your front desk with CureMD’s AI Virtual Medical Receptionist. and patient queries.
Your Front Desk, Reimagined Always On, Always Ready
CAPABILITIES
Imagine a medical office where patients are scheduled, checked in, and assisted without adding extra staff. CureMD’s Virtual Medical Receptionist makes this a reality, delivering 24/7 intelligent support, reducing administrative burden, and enhancing patient satisfaction across every interaction
Patients call lunch. After hours. On weekends. Your virtual medical receptionist answers every time, booking, rescheduling, and filling cancellations in real time. No voicemails. No callbacks. No lost revenue.
From collecting patient demographics to updating forms and consents, CureMD’s Virtual Medical Receptionist handles pre-visit workflows automatically. All information syncs directly with the patient’s chart, ensuring providers have a complete, accurate record before the appointment even begins.
Insurance checks and prior authorizations no longer slow down your workflow. The Virtual Medical Receptionist verifies coverage at the point of scheduling, reduces claim rejections, and allows staff to focus on delivering care rather than chasing paperwork.
Patients can request refills anytime, and CureMD’s AI-driven receptionist verifies details, processes safe refills instantly, and flags only those needing clinical review. It’s medication management that’s accurate, fast, and stress-free.
Co-pays, deposits, and payment plans are handled automatically. Patients receive secure, easy-to-use payment links, giving them clarity and confidence while reducing the administrative load on your team
From directions and parking to office hours and accepted insurance plans, the Virtual Medical Receptionist provides immediate answers. Staff no longer need to field repetitive calls, freeing them to focus on patient care.
CONVERSATIONAL AI
Make every patient interaction easy to understand, caring, and precise
CureMD’s Virtual Medical Receptionist interacts naturally, understands context, and responds with clinical accuracy. It adapts to diverse accents, handles interruptions gracefully, and works seamlessly with your telephony system, ensuring every patient feels heard and supported.
CureMD’s Virtual Medical Receptionist interacts naturally, understands context, and responds with clinical accuracy. It adapts to diverse accents, handles interruptions gracefully, and works seamlessly with your telephony system, ensuring every patient feels heard and supported.
SAFETY
HIPAA-compliant by design, the system uses end-to-end encryption, audit trails, and role-based access. Explainable AI logic and configurable safeguards ensure every interaction meets your practice policies.
Protected conversations with end-to-end safeguards, SOC 2-aligned controls, audit ready logging, and role-based access so sensitive data stays secure and compliant.
Policy-driven logic, configurable guardrails, and traceable actions help ensure responses are consistent,explainable, and aligned with how your practice operates
Gain real-time insights into every patient interaction. Dashboards track call resolution, satisfaction, and engagement metrics, while recorded interactions provide a clear picture of your practice’s performance and areas for improvement
Sends personalized post-visit instructions, reminders for lab tests, or preventive care recommendations.
Flags urgent cases or high-risk patients for immediate attention, improving clinical responsiveness
Automatically offers canceled slots to patients on the waitlist, optimizing provider schedules.
ANALYTICS
From first call to final follow-up, view complete patient interactions and key performance metrics to optimize your practice workflow.
Impact
CUSTOMER STORIES
From solo providers to enterprise networks, leading organizations trust CureMD’s AI Front Desk to simplify patient access, streamline operations, and deliver measurable results, every day.
“Coordinating intake, scheduling, and refills across multiple locations used to be a daily challenge. CureMD’s AI handles the complex workflows reliably and keeps every provider’s schedule optimized. It’s dramatically improved patient experience and reduced the burden on our front desk teams.”
“Our call volume was unpredictable and overwhelming, especially during peak hours. The AI Contact Center now answers every call instantly and manages scheduling and FAQs without tying up staff. We’ve seen a clear increase in booked visits and our team finally feels in control again.”
“Intake calls in behavioral health can be long and emotionally demanding for our staff. The AI Contact Center now handles screening questions, insurance checks, and follow-up routing so patients get support quickly and reliably. It has reduced our administrative overload and allowed clinicians to stay focused on care.”
“Managing prescription refills and patient triage was consuming hours of staff time daily. The AI Contact Center now handles routine requests intelligently, escalates urgent cases appropriately, and integrates seamlessly with our EHR. Our team can focus on complex care while patients get faster responses.”
Zero downtime, zero setup headaches, zero turnover. Your virtual receptionist is ready from day one.
