Never miss a patient call—without hiring more staff.
Smarter Access. Lower Overhead. Happier Patients — 24/7
CAPABILITIES
CureMD’s HIPAA Compliant Medical Answering Services intelligently manage patient calls, requests, and inquiries around the clock. From appointment scheduling to after-hours support, every interaction is handled securely, accurately, and seamlessly connected to your EHR
Enable patients to book visits anytime. The system schedules in real time, fills last-minute openings, routes requests by provider and visit type, and keeps your calendar running at peak efficiency, day and night.
Automate pre-visit workflows with ease. Demographics, forms, consents, and clinical details are collected before the visit and synced directly to the patient chart, so providers are fully prepared from the moment care begins.
Reduce delays and denials at the front desk. Insurance details and eligibility are captured and verified at the time of booking, aligned to your provider's rules, creating smoother check-ins and fewer billing issues.
Make refills simple and safe. Patients confirm medication details, while AI processes routine requests instantly and escalates only those requiring clinical review, saving staff time without compromising safety.
Bring clarity and confidence to patient payments. From co-pays and deposits to payment plans, secure payment links are sent automatically, making the financial experience transparent, convenient, and stress-free.
Eliminate long hold times. Patients receive instant answers to common questions, office hours, directions, parking, accepted insurance plans, and visit preparation, allowing staff to focus on higher-value care tasks.
CONVERSATIONAL AI
Clear. Empathetic. Clinically Accurate
CureMD’s AI-powered HIPAA Compliant Medical answering service understands medical conversations. It listens carefully, adapts to accents, manages interruptions naturally, and responds with healthcare-specific accuracy. Seamless telephony integration, noise reduction, and real-time context ensure every call feels human, respectful, and efficient.
CureMD’s AI voice assistant listens, understands, and responds with clinical precision. It adapts to accents, handles interruptions naturally, and integrates seamlessly with your telephony system. With built-in noise reduction and real-time context awareness, it ensures clarity, empathy, and faster resolution in every patient call.
SAFETY
CureMD’s HIPAA Compliant Medical Answering Services are built to protect patient data while enabling innovation, without added risk.
All interactions are safeguarded with enterprise grade encryption, SOC 2–aligned controls, detailed audit logs, and role-based permissions, ensuring data security and regulatory compliance at every step.
Built with transparency at its core, the system uses explainable decision logic and customizable guardrails to deliver reliable, auditable responses that align with your clinical and operational policies.
Maintain complete oversight of every interaction with real-time dashboards, conversation recordings, confidence scoring, and detailed call analytics, so you’re always informed and in control.
Every patient call is managed securely, professionally, and compliant with HIPAA standards through our answering services.
Ensure only authorized staff access sensitive patient data using HIPAA Compliant Medical Answering Services.
Monitor patient call volume, response times, and satisfaction with HIPAA Compliant Medical Answering Services.
ANALYTICS
Track and analyze every touchpoint with real-time dashboards that measure call resolution, patient experience, satisfaction scores, and provide access to multi-channel transcripts and recordings.
Impact
CUSTOMER STORIES
Whether you’re a solo provider or part of a large healthcare network, CureMD’s AI Front Desk enhances patient access, optimizes workflows, and drives measurable improvements across your practice.
“Coordinating intake, scheduling, and refills across multiple locations used to be a daily challenge. CureMD’s AI handles the complex workflows reliably and keeps every provider’s schedule optimized. It’s dramatically improved patient experience and reduced the burden on our front desk teams.”
“Our call volume was unpredictable and overwhelming, especially during peak hours. The AI Contact Center now answers every call instantly and manages scheduling and FAQs without tying up staff. We’ve seen a clear increase in booked visits and our team finally feels in control again.”
“Intake calls in behavioral health can be long and emotionally demanding for our staff. The AI Contact Center now handles screening questions, insurance checks, and follow-up routing so patients get support quickly and reliably. It has reduced our administrative overload and allowed clinicians to stay focused on care.”
“Managing prescription refills and patient triage was consuming hours of staff time daily. The AI Contact Center now handles routine requests intelligently, escalates urgent cases appropriately, and integrates seamlessly with our EHR. Our team can focus on complex care while patients get faster responses.”
CureMD’s solution scales effortlessly across your practice with zero hardware requirements, no downtime, minimal training, and no staffing disruptions, delivering reliable HIPAA Compliant Medical Answering Services for every patient interaction.
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