CureMD's Automated Medical Answering Services Ensure every patient call is answered promptly, improving satisfaction
Free up your team to focus on care, not phone calls
CAPABILITIES
CureMD’s Automated Medical Answering Services streamlines patient communication around the clock. From appointment scheduling and prescription refills to payments and after hours inquiries, it provides fast, intelligent, and fully EHR-connected support for a seamless patient experience.
Leverage Automated Medical Answering Services to fill last-minute openings, book appointments instantly, and route patients efficiently by provider and visit type, ensuring your schedule stays optimized around the clock.
Simplify every step before the visit, from collecting demographics and vitals to completing forms and consents. All patient information updates in real time, ensuring providers begin each encounter fully prepared
From capturing insurance information to verifying eligibility, CureMD automates every step at booking. Fewer rejections, quicker check-ins, and better experience for staff and patients, every time
From verification to fulfillment, CureMD’s AI efficiently processes refills, maintaining accuracy and patient safety while highlighting only cases that need provider review.
Empower patients with transparent, hassle-free payments. CureMD automates deposits, co-pays, and payment plans, providing secure links that simplify every transaction.
Patients get quick access to common questions like directions, parking, insurance, hours, and visit requirements, freeing staff to focus on patient care.
CONVERSATIONAL AI
Deliver accurate, natural conversations that connect with patients and enhance every interaction.
CureMD’s Automated Medical Answering Services with clinical accuracy understands patients, adapts to different accents, handles interruptions seamlessly, and integrates smoothly with your phone system. With advanced noise reduction and real-time context awareness, every call is clear, empathetic, and resolved faster.
CureMD’s AI voice assistant listens, understands, and responds with clinical precision. It adapts to accents, handles interruptions naturally, and integrates seamlessly with your telephony system. With built-in noise reduction and real-time context awareness, it ensures clarity, empathy, and faster resolution in every patient call.
SAFETY
CureMD’s AI is HIPAA-compliant and designed specifically for healthcare. Reliable, transparent, and robust, it lets you innovate confidently without compromising security or trust.
End-to-end encryption, SOC 2 controls, audit trails, and role-based access keep every interaction secure and fully compliant. This ensures patient data is always protected, and your practice meets strict healthcare. regulations
CureMD’s AI uses explainable logic and configurable guardrails to deliver responses that are accurate and traceable. Every interaction aligns with your policies, giving your team confidence in every automated decision.
Real-time dashboards, call recordings with reasoning, and confidence scores provide complete visibility into every conversation. This lets you monitor performance, review interactions, and maintain control at all times
CureMD automatically delivers personalized follow-ups, appointment reminders, preventive care prompts, and wellness check-ins based on each patient’s history and behavior, driving higher engagement and Better care adherence.
CureMD’s AI identifies insurance eligibility and prior authorization requirements ahead of scheduled visits and initiates verification of workflows automatically, preventing billing issues before Patients arrive.
Built on CureMD’s EHR and practice management ecosystem, every interaction update patient records in real time. This enables personalized communication,reduces manual work, and eliminates data gaps across systems.
ANALYTICS
CureMD’s Automated Medical Answering Services provide dashboards with real-time metrics on call outcomes, patient experience, and satisfaction. Omni-channel transcripts and recordings let you analyze every interaction thoroughly.
Impact
CUSTOMER STORIES
From solo practitioners to large healthcare systems, CureMD’s AI Front Desk helps streamline patient access, enhance operations, and deliver measurable results every day
“Coordinating intake, scheduling, and refills across multiple locations used to be a daily challenge. CureMD’s AI handles the complex workflows reliably and keeps every provider’s schedule optimized. It’s dramatically improved patient experience and reduced the burden on our front desk teams.”
“Our call volume was unpredictable and overwhelming, especially during peak hours. The AI Contact Center now answers every call instantly and manages scheduling and FAQs without tying up staff. We’ve seen a clear increase in booked visits and our team finally feels in control again.”
“Intake calls in behavioral health can be long and emotionally demanding for our staff. The AI Contact Center now handles screening questions, insurance checks, and follow-up routing so patients get support quickly and reliably. It has reduced our administrative overload and allowed clinicians to stay focused on care.”
“Managing prescription refills and patient triage was consuming hours of staff time daily. The AI Contact Center now handles routine requests intelligently, escalates urgent cases appropriately, and integrates seamlessly with our EHR. Our team can focus on complex care while patients get faster responses.”
Fully operational from day one, with zero hardware, training, or downtime required
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