Understanding why patient satisfaction is essential in the healthcare industry is beneficial, but it will mean little if you don't take steps to improve satisfaction at your practice.
Watch this Webinar to increase patient satisfaction and learn why it is an important and commonly used indicator for measuring the quality in health care.
Robert E. Goff recently retired following 18 years as the CEO of University Physicians, capping a 45 year career in the healthcare industry. He has seen the great transformation of healthcare delivery into the industry that it is today from the vantage points as a hospital administrator, regulator, managed care executive, and association executive. He is a founding director of RIP Medical Debt, a charity that acquires and abolishes consumer medical debt.