Keeping physicians and their patients connected at all times, the patient portal expedites practice workflows, ensures convenience for users and guarantees an improved overall patient experience. It simplifies some of the laborious administrative tasks within a medical practice. It eliminates paper and reduces telephone calls for non-urgent matters. The 24/7 access means that patients no longer have to wait in a queue just to request appointments or a copy of their records.

Research indicates that a growing number of patients prefer to remain connected with their physicians through the internet. Studies have also shown that constant and secure availability of their health information online, helps patients manage their health better with reduced complaints and oversights.