CureMD, the leader in Internet-based health information technology, announced today that the Westchester Institute for Human Development (WIHD) has outsourced their front-desk operations to the company’s healthcare BPO.

WIHD, one of the leading University Centers for Excellence in Developmental Disabilities Education, Research and Service (UCEDD) in the United States of America, serves as a unique resource in the areas of disability and human development. The institute addresses the needs of the community through professional education programs, technical assistance, research and dissemination of information, while providing health and human services to children and adults.

On average, WIHD receives over a thousand appointment requests and queries every day. “We were getting swamped with the number of front-desk calls our staff had to receive on a daily basis. It was not only expensive but also time consuming to manage. CureMD’s front-desk management services have eliminated the need for patients to call our office while introducing a high level of maturity and manageability to our processes” said Daniel Tillotson, CTO of WIHD.

CureMD provides WIHD with a premium value-added service for comprehensive front-desk management through CureConfirm. CureMD’s practice representatives monitor patients by disease groups and manage their appointment schedules accordingly. The patients are sent reminder letters to let them know that they are due for a check-up or other similar activities.

“Keeping the no-show rate under control is crucial for WIHD as it helps us improve staff efficiency and accelerate revenues. CureMD has reduced patient no-shows by 70% while helping us improve customer satisfaction” added Daniel Tillotson.